Last updated: October 19, 2026
This Privacy Policy explains how Urban Route Services LLC (“Urban Route”, “we”, “us”) collects, uses and protects information when you visit urbanroutewa.com or contact us.
Information we collect
- Information you give us: when you call us or send a ride request, we collect the details you provide, such as your name, phone number, email address, pickup and drop-off locations, date and time, number of passengers and any notes.
- Technical information: like most websites, our hosting provider automatically records basic technical data such as IP address, browser type and pages visited, for security and to keep the site working.
How we use your information
- To respond to your inquiries and arrange or confirm transportation you request.
- To communicate with you about your trip.
- To operate, secure and improve our website and services.
- To meet legal, regulatory and record-keeping obligations.
How we share information
We do not sell your personal information. We share it only with service providers who help us run our business and website (for example, our web hosting provider), when required by law, or to protect the safety of our passengers, drivers and business.
Cookies
Our website uses only the cookies needed for it to function and for site security. If we add analytics or other tools in the future, we will update this policy.
Data retention and security
We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable measures to protect it. No method of transmission over the internet is completely secure.
Your choices
You may ask us to access, correct or delete the personal information you have provided by contacting us using the details below.
Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information online.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
Contact us
Urban Route Services LLC
Phone: (425) 563-5188
